©2008 wells.
Tuesday, October 7, 2008
Saturday, October 4, 2008
people are crazy.
what is it that makes people so angry? Why do people get mad about the silliest things?
where i work (and you'd never have guessed it) the customers that come in (not all of course) are sizzling hot with anger!
i work at a frame shop. A frame shop of all places. you might think of people being angry at a automated message system of an insurance company, or even a restaurant for getting an order wrong... but a frame shop? but it's true. people come in, and you'd be sure they are about to bite someone's head off. Muttering things under their berth...
"hello! welcome to ------ how are you today" says I,
"ugh.. fine.. i guess" they mutter in return. the anger swells in their eyes.
ok, how do i respond to that? "is there anything i can help you find?"
"nope just looking" they reply in that do i look like i need or even want your help?!! RAWR! kinda way
i retreat.
or the famous phone calls.
ring... ring...
"thank you for calling ---- how may i help you?" i chirp,
"i was calling to check on the sta - i already know how this conversation is going to end - tus of an order" (it's always the same.. every damn time)
I reply "my i have your last name"
they give it to me.. i don't hear at first, bad connection.
"i'm sorry, what was that?"
again the say it. LOUDER
"and your first name?"
they mutter something.. begins with an "A" close enough.
"hold on one moment"
press the hold button.
check on the order.
not finished.
.......
get back on the phone.
"im sorry sir/ma'am. it's not quite finished yet. (this is where i explain the problem in detail. mat was shipped in wrong frame was damaged etc) I'm sorry. but we will give you a call as soon as it is finished" nailed it!
"but my form says it would be ready today" ...................................are you serious? i just got done telling you why it's not done!! plus, it's an ESTIMATED DATE! as stated above the date printed on the form!
"again, i'm sorry (re-explain the problem apologize again)"
"i wold like to speak with the manager" it's a freaking FRAME!!!
and that is about how it goes.
where i work (and you'd never have guessed it) the customers that come in (not all of course) are sizzling hot with anger!
i work at a frame shop. A frame shop of all places. you might think of people being angry at a automated message system of an insurance company, or even a restaurant for getting an order wrong... but a frame shop? but it's true. people come in, and you'd be sure they are about to bite someone's head off. Muttering things under their berth...
"hello! welcome to ------ how are you today" says I,
"ugh.. fine.. i guess" they mutter in return. the anger swells in their eyes.
ok, how do i respond to that? "is there anything i can help you find?"
"nope just looking" they reply in that do i look like i need or even want your help?!! RAWR! kinda way
i retreat.
or the famous phone calls.
ring... ring...
"thank you for calling ---- how may i help you?" i chirp,
"i was calling to check on the sta - i already know how this conversation is going to end - tus of an order" (it's always the same.. every damn time)
I reply "my i have your last name"
they give it to me.. i don't hear at first, bad connection.
"i'm sorry, what was that?"
again the say it. LOUDER
"and your first name?"
they mutter something.. begins with an "A" close enough.
"hold on one moment"
press the hold button.
check on the order.
not finished.
.......
get back on the phone.
"im sorry sir/ma'am. it's not quite finished yet. (this is where i explain the problem in detail. mat was shipped in wrong frame was damaged etc) I'm sorry. but we will give you a call as soon as it is finished" nailed it!
"but my form says it would be ready today" ...................................are you serious? i just got done telling you why it's not done!! plus, it's an ESTIMATED DATE! as stated above the date printed on the form!
"again, i'm sorry (re-explain the problem apologize again)"
"i wold like to speak with the manager" it's a freaking FRAME!!!
and that is about how it goes.
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